Terms & Conditions
These terms apply whenever you book a service with Nina George Stylist ("I", "me", "my"), run by Nina George, a sole trader based in London, UK. By booking a session, you're agreeing to them.
COLOUR ANALYSIS SESSIONS, STYLE RESET SESSIONS & WARDROBE EDITS:
These appointments are to be held at your home, to which I will travel- see Travel below for when this may incur an additional cost if outside of my usual travel area.
PERSONAL SHOPPING:
These appointments can only be held in London to allow me time the day before to pre-shop for your session. In special circumstances, I may agree an alternative location for an agreed fee.
ONLINE STYLING:
Your lookbook will be delivered to you by email by a date agreed at the time of booking this service. The links go straight to retailer websites- prices, sizing, and stock are set and controlled by them, and can change or sell out at any time, including between curating your lookbook and you placing an order. I currently don’t earn any commission on these links.
The lookbook itself is for your own personal use- please don't share, publish, or resell it.
GIFT VOUCHERS:
Gift vouchers are to be paid in full at the time of purchase and are non-refundable. They are valid for six months from the date of purchase and can be redeemed by contacting me to organise the appointment. These can either be posted to the recipient or emailed to you to send on as you wish. If the service being redeemed involves travel (see Travel below), this is paid at the time of purchasing the voucher- please have the recipient's details to hand when you buy it.
TRAVEL:
Where a service requires me to travel to you or a prearranged location for another service that falls outside my usual area- if this is more than 45 minutes from Clapham Junction, an additional £30ph travel time will be added to your invoice, along with the return journey travel costs. For a booked session, this is paid when the balance is due; for a gift voucher, it's paid at the time of purchase, based on the recipient's location- so please have their details to hand when you buy it.
CHARITY DONATIONS / RESELLING:
If you decide you wish to pass unwanted items following the Wardrobe Edit to me to pass on to charity, this decision cannot be reversed, and I will not be held liable if you change your mind.
CANCELLATION BY NINA:
In the unlikely event that I have to cancel your appointment, you will be entitled to either a full refund or to reschedule your appointment at the earliest possible convenience.
TIME KEEPING:
All services must be completed within the allocated time slot you have pre-booked. Unfortunately, if you are late, your time slot cannot be extended. Please arrive on time to avoid disappointment and to make the most of your session.
WEEKEND BOOKINGS:
If you would like to book your appointment over a weekend (Saturday/Sunday) this may be possible by special request, and will incur a 20% surcharge for the session price.
PAYMENT METHODS:
Bookings are made through Calendly and paid for via Stripe.
BALANCE DUE:
The balance of your payment is due 7 days before the service takes place. If you book an appointment to take place within the 7-day window, you will need to pay the entire service amount in full at the time of booking. This amount is non-refundable.
DEPOSITS:
After discussing your service, date and time with me, your appointment will only be secured once your deposit has been received. The deposit equates to 50% of the booking total and is non-refundable.
CANCELLATIONS / RESCHEDULING:
Please provide 7 or more days' notice if you need to reschedule or cancel, (your deposit is non-refundable). You will have the opportunity to reschedule, provided the new booking date is made within 3 months of the original booking.
Any appointments where the client requests to reschedule and gives less than 7 days notice, rescheduling will be at my discretion and where offered, will be treated as a onetime gesture of goodwill rather than an entitlement.
Where possible, I will always try to accommodate genuine emergencies or sickness. However, any exceptions to this policy remain entirely at my sole discretion.
LIABILITY:
I will deliver every service with reasonable care and skill, but styling and colour advice is a matter of professional judgement and personal taste- I can't guarantee you'll love every recommendation. My liability to you is limited to the fees you've paid for the relevant service, except where the law doesn't allow that limit- for example, I can't and don't exclude liability for death or personal injury caused by negligence, or for fraud, and nothing here affects your statutory rights as a consumer under the Consumer Rights Act 2015.
I'm not responsible for the availability, pricing, or quality of any third-party products I recommend during a session (for example, items suggested during personal shopping)- those are between you and the retailer.
COMPLAINTS:
If something's gone wrong, email me at nina@ninageorgestylist.com and I'll do my best to put it right. This doesn't affect your right to raise a complaint with the relevant consumer body if we can't resolve it between us.
GOVERNING LAW:
These terms are governed by the law of England and Wales.
CHANGES TO THESE TERMS:
I may update these terms from time to time- the current version will always be posted here with the date it was last updated. Changes won't affect a booking you've already confirmed.
If any part of these terms is found unenforceable, the rest will remain in effect.
CONTACT ME:
Nina George, Nina George Stylist nina@ninageorgestylist.com
Last Updated: 31/10/2026